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Homepage / Customer Service Q&A

Customer Service Q&A

From which countries do you accept orders?
We deliver anywhere in the world.

What mailing services do you provide?
Airmail or Express.

How quickly will my order arrive?
Depending on your mailing preference:
Air – delivery within 14 business days.
Express – delivery within 5 business days.

What is considered a "business day"?
Since our office is located in Jerusalem our workweek is Sunday through Thursday, not including our local national holidays.

How are your shipping charges calculated?
Shipping charges are based on destination, mailing preference (air or express) and weight. For Shipping Prices table Click here

How do I return an item?
For our Return Policy, please Click here .